Chapter 617 A Tit-For-Tat Struggle
Chapter 617 A Tit-for-Tat Struggle
It was perfect timing, Hannah thought.
After all, Justine was Oscar''s aunt, who also represented their family.
"Don''t worry. She''s nice. She just wants to meet her nephew''s wife formally."
"Well, which day?"
"I''ll tell when she fixes the time."
"All right."
"I gotta go for a meeting." Manuel saw Susan at the door.
"Bye."
Manuel hung up the phone, and said to Susan, "Has the meeting started?"
"Ten minutester." Said Susan.
"OK."
Then Susan turned around and left. She thought it was unfair to her since she needed to do the job of
both an assistant and a secretary of Manuel. She was kind of pissed about it.
Ten minutester, it was meeting time for a high-level conference of Phillips Bank.
Susan sat behind Manuel.
An atmosphere of tension suffused the conference room.
"Things look ck. Sway Bank has extended its business tomercial lending and borrowing
service. Our Inbound Market Department has collected much information that shows quite a few
officer began.
"Whichpanies are negotiating with Sway Bank?" Edward asked, wearing a serious expression.
"Here is the list. As matters stand, these are our cooperators whose contracts will expire soon." Joe
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showed the list on the screen.
Edward''s face turned sterner.
"Sway Bank is new in Kensbury City. Why do they have ess to urate information about our
customers?" Manuel raised a question suddenly.
Joe was struck speechless. He didn''t know what Manuel wanted to convey, so he remained silent.
Henry took a nce at Manuel. He was a bit surprised by Manuel''s perspicacious remarks. Then he
began, "Sway Bank is a top-ss bank. Hadn''t they undertaken market research before they came
here? Manuel, it''s not the time to raise doubtful points about them, but to think what we should do
next." Henry''s words were a bit overbearing.
Manuel didn''t get angry but just said, "You talk a lot of good sense. You''re also responsible for the
management of the marketing department, what''s your opinion on Sway Bank''s market pration?"
Henry was dumbfounded, for he didn''t expect Manuel to put the issue to him rightly. He felt a bit
embarrassed now.
Henry stopped, and said imperturbably, "In my point of view, public rtions ploys should be adopted
now, and we should wage a tit-for-tat struggle against Sway Bank. We should prevent them from taking
our customers away. Frankly, I think we can allow our customers to retain more profits. We must
maintain our market, not the revenue.
At the moment he just finished speaking and some executives were about to echo, Manuel said bluntly,
"I don''t agree."
Henry''s countenance changed abruptly. Tensions were building up in the conference room.
Susan sat behind Manuel, and she could distinctly feel his charisma. She stole a nce at Henry, who
seemed to be a little aggrieved. But she suppressed her dissatisfaction in silence. She had known that
it was not proper to offer her opinions causally under such an asion.
"So, you just want to watch them take away our customers and we should do nothing?" Henry asked.
"No, I disagree with your opinion for I have my reasons. Because of the marketmonality, if we cut
down profits to retain those customers, others will also know about it. Then we would have to extend
the expiring contracts between other customers, at the lowest price. At this rate, Phillips Bank will just
get diminishing revenue. Will we ensure that Sway Bank won''t lower its price topete with us?"
Manuel stated.
Henry looked a bit displeased.
"Price war is a cut-throatpetition. It would make both sides suffer, and I will never consider it.
"So, you have a better strategy?" Henry asked.
There was a touch of irony in his words.
Manuel took a glimpse at him and turned about to face other executives.
"Thesepanies cooperate with us not only because of the price, but also our service, quality,
efficiency, integrity, and customer emotion. I''ve made a thorough investigation of thesepanies,
which have worked in close cooperation with us for many years and have confidence in us. The first
step is to find out the real situation to confirm whether they are willing to change a bank as their partner
or not. Then, draw up personalized ns for their different needs. It''s unwise to wage a price war
without careful consideration."
With a long face, Henry remained quiet.
Proceeding from thepany''s interests, profit was an important factor. Henry''s price strategy, of
course, could hardly get the support; instead, Manuel''s ingenious personalized n was much more
practical.
Henry was often humiliated before Manuel those days. He looked at Susan sitting behind Manuel but
just found that she was earnest about Manuel''s words and she seemed to support Manuel.
Henry looked more displeased. He tried to hold in his anger.
"President, in my opinion, it''s necessary to form a special group to react to the Sway Bank''s
"I agree, and I give you full power to handle it." Edward agreed without a second hesitation.
"Thank you, I will not betray your trust."
"Great." Edward nodded. It was obvious that he had perfect trust in Manuel.
The conference was over soon. After all, more time was needed for marketpetition at this critical
moment.
A special group was quickly set up when Manuel went back to his office. One to three key members
from each department were chosen to form the team with 30 members.
However, Henry was excluded. Henry was extremely angry when he heard the news since he thought
he was isted by Manuel, and he would be in an increasingly adverse situation if Manuel made a
sess of this work.
"No! I''ll not let him meet his expectation." Henry thought in anger.