Introduction: Special Agent Nora Pyne has her hands full with her regular case load, a new partner, and a budding relationship with the nearest bottle of bourbon. Add that to the strange phone calls and messages she's been receiving, and she doesn't have time for much else. So when SAIC Avalos tells her she has to take on a cold case, she doesn't have much hope of discovering what happened to Lacy Cooper all those years ago. But as she gets further and further into the case little Lacy takes up more and more space in her head and heart....